Refund & Cancellation Policy

Last updated: 9 August 2026

This policy explains how cancellations and refunds work for credit purchases on LetUsMeet, operated by [Legal Entity Name]. We believe in transparent, fair billing — you only ever pay for what you use, and there are no subscriptions or auto-renewing charges on LetUsMeet.

1. What you purchase

LetUsMeet sells prepaid credits (₹1 = 10 credits) that are added to your in-app wallet immediately after a successful payment. Credits are consumed when you use chargeable features — sending messages, voice calls and video calls — at the rates shown on our Pricing page.

2. Failed or duplicate payments

• If your payment is debited but credits are not added to your wallet, the amount is automatically reversed by the payment gateway, typically within 5–7 business days.
• If a reversal does not occur within 7 business days, contact us at support@letusmeet.in with your transaction ID and we will resolve it within 48 business hours.
• Duplicate charges for the same top-up are refunded in full to the original payment method.

3. Refunds of unused credits

• You may request a refund of the unused credit balance from a top-up within 7 days of purchase by writing to support@letusmeet.in from your registered email.
• Credits already consumed on messages or calls are non-refundable, as the service has been delivered.
• Approved refunds are processed to the original payment method within 5–7 business days of approval.

4. Account deletion

If you delete your account, you may request a refund of any unused credit balance at the time of deletion, subject to Section 3. Requests must be made within 7 days of account deletion.

5. Cancellations

Since LetUsMeet has no subscription plans, there is nothing that renews and nothing that needs cancelling. Each credit top-up is a one-time purchase that you initiate.

6. Exceptions

Refunds may be declined where we detect abuse of this policy (e.g., repeated purchase-and-refund cycles) or violations of our Terms & Conditions that led to account suspension.

7. How to reach us

For any billing or refund query, email support@letusmeet.in with your registered email address and transaction ID. We respond within 24–48 business hours.